We have detailed some answers to some frequently asked questions to hopefully answer your query.
ORDERS
Do I have to order online?
No, Scottish Fine Soaps are stocked in a variety of outlets, to find your nearest stockist (click here)
How do I know that you have received my order?
Shortly after completing your purchase you will receive an email confirming whether or not the order has been completed. If the order has been successful then you will receive a further email stating when your order has been dispatched.
Can I make changes to my order?
Unfortunately no changes can be made to an online order after it has been completed
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RETURNS
When can I return a product?
We at Scottish Fine soaps strive to give our customers the best service possible. We will gladly issue a full refund for the merchandise to the original credit card for any unopened merchandise that is returned within 7 days of purchase. All items must be accompanied by original receipt and remain unopened and in a condition that is suitable for resale.
Please Note: Scottish Fine Soaps, are not liable for any costs incurred in returning a product to us.
Send returns to:
FAO RETURNS
Scottish Fine Soaps
Unit 2
Carrongrove Ind Estate
Falkirk
FK2 8NZ
What if the items I received are incorrect?
If the products which we deliver are damaged, defective or of an incorrect quantity then provided you notify us within 3 working days of the date of receipt we will either;
· make good any shortage or non-delivery;
· replace or rectify any damaged or defective products;
· refund to you the amount paid by you for the relevant goods
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DELIVERIES
What countries do you deliver to?
We endeavour to deliver to as many countries as possible, if you cannot find your country in the select destination drop down menu at checkout then please contact enquiries@scottishfinesoaps.com
How much does delivery cost?
Our delivery costs vary depending on your location:
Standard UK delivery is £1.00
UK orders over £10 Delivery is FREE
Export costs are based on package size, weight and destination and therefore cannot be estimated we strive to keep shipping cost to a minimum and only pass on the charges from carrier
How long will delivery take?
Standard UK delivery should take between 3-5 Working Days
Export delivery times vary depending on your location. We strive to ensure delivery take 4-7 days
Can you deliver to a different address to my billing address?
Yes this can be a work address or another residential address. This can be entered at checkout.
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TECHNICAL HELP
I have forgotten my password?
Under the “login” section of the website, there is a button “forgotten password” click this and you will be instructed on how to remember or change the password
I have changed my email address
Log onto “My Account” section of our website, this section will allow you to manage all your personal information and make the necessary changes.
How do I unsubscribe from Emails?
You can unsubscribe from our emails by logging in to the “my account” section of the website and selecting the unsubscribe from emails field. The unsubscribe button at the bottom of the email
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PROMOTIONS
How do I use a promotional code?
Promotional Codes can be entered at the checkout, enter the code into the “promotional code” field
I forgot to enter my promotional code
Unfortunately we are unable to re-process an order, where the customer has failed to enter a discount code
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PAYMENTS
How can I pay for my order?
We accept payment from the following Debit and Credit cards;
Maestro
Visa
MasterCard
American Express
PayPal Express Checkout
When will I be charged for my order?
When the order is submitted we will make an automatic request for authorisation of the card so that the payment can be accepted. If there is a problem or query with the transaction you will receive an Email stating that the transaction has not been completed.
Why am I being asked to enter another password after entering my credit card details
This is the 3D secure payment system that banks use. This a normal process for credit and debit card purchases and helps to further protect you against fraud or card misuse
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PRODUCTS / STOCK
I need more information about a product
If you require more information about our products, in first instance check this website, if you still cannot find the answer to your query, please contact, enquiries@scottishfinesoaps.com
Will you be getting more stock in?
Stock will highlight on the website if it is out of stock, to find out when stock will be replenished contact enquiries@scottishfinesoaps.com and we will do our best to resolve your query
I cannot find an item I saw advertised
To find out more information contact enquiries@scottishfinesoaps.com or alternatively call: 01324 573402
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GENERAL
Do you have a catalogue?
Yes, to request a PDF of our catalogue please email enquiries@scottishfinesoaps.com
Do you have a shop?
To find out your nearest Scottish Fine Soaps Stockist click here
Where can I find out the latest news from Scottish Fine Soaps?
For the latest news and information from Scottish Fine Soaps, sign up to our mailing list or follow us on twitter, at www.twitter.com/scottishsoaps
Can I purchase goods online to use in my own shop or website?
No, Scottish Fine Soaps, reserve the right to cancel l orders that are being used by unofficial outlets or websites! All trade enquiries should be directed to enquiries@scottishfinesoaps.com
Do you test your products on animals?
The Scottish Fine Soaps Company and Animal Testing
Scottish Fine Soaps is against animal testing of any kind and adheres to the following guidelines in relation to the development of our product range, including the sourcing of ingredients for our products:
- We do not perform animal testing on our products at any stage of development, nor is it carried out by others on our behalf.
- We do not purchase raw materials on which animal testing of any kind has been performed.
- We publicly affirm our opposition to animal testing through the 'against animal testing' statement on many of our product labels.
How can I contact you?
You can contact us on: enquiries@scottishfinesoaps.com or alternatively by phoning: 01324 573402
