Returns Policy


Do you accept returns?

We at Scottish Fine Soaps strive to give our customers the best service possible. We will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of purchase.  All items must be accompanied by the original receipt and remain unopened and in a condition suitable for resale. 


Please note Scottish Fine Soaps are not liable for any costs incurred in returning a product to us. 
Send returns to:
 

FAO RETURNS
Scottish Fine Soaps
Unit 2
Carrongrove Ind Estate
Falkirk
FK2 8NZ

My item is damaged, what should I do?

If the products which we deliver are damaged, defective or of an incorrect quantity then provided you notify us, at enquiries@scottishfinesoaps.com, within 3 working days of the date of receipt we will either: 

  • make good any shortage or non-delivery; 
  • replace or rectify any damaged or defective products; or
  • refund to you the amount paid by you for the relevant goods