No, you can choose to check-out as a guest on our website. Please note you will not be able to access your order information after an order is placed. You will still receive a 'confirmation email ' with your order.
If you create a customer account you can access order history, and current order status. Your details, such as address information, will be pre-filled from the stored information during checkout making your checkout quicker and easier the next time you shop with us.
You can either set up an account at checkout or using the ‘Login’ option at the top right-hand side of the website. Then selecting 'New Customer - sign-up.'
We have two methods of delivery for the UK. See below:
Standard Delivery (3 to 5 working days) £4.95
Free Shipping over £20
Find out more on our 'Shipping & Delivery' page.
You can find a list of countries that we currently deliver to, along with shipping charges here.
If your country is not listed, please email us at email@example.com and we will try to add it in the future.
Yes, if you would like to save your order for the future you will need to create an account. Choosing to checkout as a guest means you will not be able to access your order information later.
No, currency conversions shown are only for guidance. All orders will be processed in £GBP at checkout. Your bank will process your order at the exchange rate set out by them.
No, none of our products contain palm oil, although some of our products contain sodium palmate which is derived from sustainable palm oil. We are committed to using only palm oil derivatives that come from sustainable sources. We work continuously with our suppliers to ensure that only RSPO (Roundtable on Sustainable Palm Oil) raw materials are used in our products.
No, none of our products contain harmful polyethylene microbeads. Our scrubs use only natural, biodegradable exfoliants such as castor oil beads, walnut shell & lava granules as we are committed to protecting the environment.
All of our products are suitable for vegetarians and most of our products are suitable for Vegans, although, our signature Au Lait Ranges are enriched with organic skimmed milk powder, and our hand and nail creams, barrier cream & our body lustre contain lanolin which moisturises and protects the skin.
In 2019, we are launching lanolin free hand & nail creams in the Original Recipes range and in the Marine Spa range.
Sign up to our newsletter below to be the first to hear when these launch.
We endeavour to create bath and beauty collections which will not irritate sensitive skin. However, our products are not dermatologically tested so we cannot guarantee that they will all be suitable for sensitive skin. Fragrance allergens are clearly displayed on the ingredients list on the packaging of the product. If you have an allergy, please email firstname.lastname@example.org with details of the products that you are interested in and we will advise you on which allergens are present in those products.
No, we do not use parabens in any of our products.
We are against animal test of any kind. We do not perform animal testing on our products at any stage of development, nor is it carried out by others on our behalf. We do not purchase raw materials on which animal testing of any kind has been performed.
We do not use SLS (Sodium Lauryl Sulfate) in any of our products, however, we do use SLES (Sodium Laureth Sulphate) as this is the milder of the two surfactants.
Although SLES in low concentrations eg. diluted during bathing and hand washing, is safe to use we have addressed customer concerns regarding it's drying and irritating effects on the skin by launching, in 2019, a SLES free range of hand washes called Original Recipes and a body cream wash in our Marine Spa range.
To find out when this launches, sign up to our newsletter below.
We are no longer formulating new products using mineral oil or silicone oil and we have a policy to gradually replace these in our existing ranges with naturally derived oils.
We show all ingredients on our product pages so if you do not wish to use products with Paraffinum Liquidum or Dimenthicone please view ingredients section.
We are always looking for talented individuals to join our busy team. Please email your CV and covering letter to email@example.com and someone from our recruitment team will be in touch in due course.
Yes, we’d be happy to hear from you. Please email Becky, at our PR Agency, at firstname.lastname@example.org.
We’d be glad to speak to you about becoming a stockist. Please email your contact details and location to email@example.com and one of our sales representatives will be in touch.
Please email firstname.lastname@example.org with your postcode and we will reply as quickly as possible with details of the nearest stockist to you.
Yes, we have a Factory store and we'd love you to take a look around. You can find us at:
Scottish Fine Soaps
North Main Street
Our opening hours are:
Monday - Friday 8.30am - 4pm.